Senior Living Providers: Staffing and Maintenance Challenges Continue to Weigh on CSAT

The combined effects of a prolonged labor shortage; deferred maintenance and building improvements; and rising prices are challenging both senior living providers and their residents. According to the J.D. Power 2022 U.S. Senior Living Satisfaction Study,^SM released today, the overall satisfaction score for independent senior living providers declines for a second consecutive year, while the score for assisted living and memory care providers increases slightly year over year. The study evaluates resident satisfaction with the largest independent living providers as well as family member/decision-maker satisfaction with the largest providers of assisted living and memory care for their loved ones.

“As we come out of the pandemic, many senior living communities are still recovering and struggling to keep up with staffing needs,” said Andrea Stokes, hospitality and senior living practice lead at J.D. Power. “The key for senior living executives during this transition is to ramp up communication with residents and their families. Now is the time when both frontline staff and executive teams must be highly visible, accessible and forthcoming about facility management.”

Click here to read the press release, including which senior living providers rank highest in customer satisfaction and additional key findings from the 2022 study.