Michael Vermillion

Michael Vermillion

Posts by Michael Vermillion

AI + CX: Deliver Technology with a Customer-First Approach
AI + CX: Deliver Technology with a Customer-First Approach

AI + CX: Deliver Technology with a Customer-First Approach

Nov 20, 2024 3:21:30 PM 2 min read
Measuring Hospital Patient Satisfaction
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Measuring Hospital Patient Satisfaction

Apr 10, 2024 8:46:18 AM 2 min read
How to Make Patient Feedback Actionable
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How to Make Patient Feedback Actionable

Apr 10, 2024 8:45:37 AM 2 min read
How Hospital Patient Satisfaction Fits In Your Strategy Toolkit
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How Hospital Patient Satisfaction Fits In Your Strategy Toolkit

Apr 10, 2024 8:45:08 AM 1 min read
Hospital Patient Experience vs. Satisfaction
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Hospital Patient Experience vs. Satisfaction

Apr 10, 2024 8:44:30 AM 2 min read
5 Steps to Reduce Inbound Call Volume
5 Steps to Reduce Inbound Call Volume

5 Steps to Reduce Inbound Call Volume

Aug 29, 2023 8:45:00 AM 2 min read
Is your future CEO answering the phone?
Is your future CEO answering the phone?

Is your future CEO answering the phone?

Jul 26, 2023 8:00:00 AM 3 min read
Building Your CX Improvement Playbook
Building Your CX Improvement Playbook

Building Your CX Improvement Playbook

Jun 27, 2023 7:44:10 AM 2 min read
Three Ways to Engage the Organization in CX

Three Ways to Engage the Organization in CX

May 31, 2023 8:00:00 AM 3 min read
10 Reasons to Invest in the Digital Customer Experience
10 Reasons to Invest in the Digital Customer Experience

10 Reasons to Invest in the Digital Customer Experience

Apr 28, 2023 9:03:44 AM 4 min read