Author Bios: Beau Jarrett, VP, Field Sales and Sales Operations & Justin Pecaut, VP, Customer Services
Disruption in the automotive industry isn’t just happening on the production line. It’s reshaping how vehicles are sold, financed, and serviced. For dealerships, one of the biggest opportunities for transformation sits within F&I.
At JM&A Group, we’re helping dealers lead this change with practical innovations like Virtual F&I and Online Claims Submission. Both are designed to make the buying and ownership journey simpler, faster, and more transparent for everyone involved.
F&I That Works Anywhere the Deal Happens
For many dealerships, vehicle delivery now takes place in multiple settings—some in the showroom, others offsite, and often a mix of both. That shift makes consistency in F&I more important than ever.
Virtual F&I helps dealerships align their in-store and off-site delivery processes, so customers experience the same professionalism, transparency, and compliance no matter where the deal is finalized.
This alignment helps dealers:
- Create consistent F&I experiences across every delivery channel
- Improve compliance and accuracy without slowing down deals
- Support customers in a way that feels seamless and intentional
The goal isn’t to replace the in-person experience. It’s to strengthen it. By removing process friction and aligning workflows, dealerships can deliver the same level of confidence and trust in every interaction. Since founding Virtual F&I, we’ve delivered 50,000 deals and counting!
Simplifying Claims Where It Matters Most
Once a vehicle is sold, the dealership’s service department becomes the face of the brand. Every minute in the service drive matters, and the ability to handle claims quickly and accurately can make all the difference.
JM&A Group’s Online Claims Submission (OCS) solution is helping dealers reclaim that time. Instead of waiting on hold or pausing mid-repair to call in a claim, service teams can now submit directly through JM&A Group’s online portal, Dealer Source, in just a few clicks. Claims are reviewed and authorized faster, so advisors can stay focused on what matters most: helping customers.
OCS is about simplifying the process, not reinventing it. Dealers can choose how they communicate with JM&A Group’s claims analysts, by phone or email, depending on what fits their workflow best. Dealership personnel can also monitor the status of a claim in our Dealer Source platform tool or receive SMS alerts on the claim status. The result is a more efficient, predictable experience that reduces downtime in the service lane.
The solution ensures accurate adjudication of claims, protecting every dealership’s investment while helping them modernize how they work. Not only is the process simplified, but the data collected through the process provides valuable insights to JM&A Group and each dealership’s leadership team. These insights identify opportunities to help drive better results in alignment with the Dealer’s strategy. With Online Claims Submission, JM&A Group prioritizes partnership, accuracy, and speed.
Technology is Only as Strong as the Team Behind It
Technology opens doors, but it’s people who drive results. At JM&A Group, every innovation is backed by hands-on training, ongoing support, and a true partnership from our field teams. We work closely with dealerships to make sure their teams not only adopt new tools but know how to use them in ways that lead to real, measurable improvement.
Our commitment goes beyond F&I and service. We're helping dealerships grow through smarter wealth management strategies, powered by data and built around client engagement. By combining analytics with personalized support, we give teams the confidence to make informed decisions that boost profitability and strengthen customer relationships. When dealership professionals feel equipped and empowered, they deliver faster, more consistent, and more customer-focused results and build lasting financial success along the way.
Looking Ahead
F&I has always been one of the most powerful drivers of dealership profitability. Now it’s also becoming a key driver of customer trust and long-term loyalty.
By helping dealers modernize both the front-end and back-end experiences, JM&A Group is turning disruption into opportunity. Virtual F&I and Online Claims Submission are just two examples of how we’re connecting people, process, and technology to help dealers deliver more value in every interaction.
If you’re attending NADA, stop by Booth 4313W to see how JM&A Group is helping dealerships build the next era of F&I performance.
The views and opinions expressed in this blog are those of the sponsor and do not reflect the views, opinions, or positions of J.D. Power.
Beau Jarrett: As Vice President of Field Sales, he oversees JM&A Group’s nationwide sales organization, spanning both traditional and virtual F&I channels.
Justin Pecaut: In his role as Vice President of Customer Service, he manages several critical functions, including claims management.