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These Consumer Trends May Define the Next Decade of Property and Casualty Insurance

Major changes predicted to beset the insurance industry are finally here...

Alex Bodner
Proper Communication and Understanding Value Drive Price Satisfaction and Retention

Price and Policy Offerings are key components of auto insurance..

Colleen Cairns
The Future of Agency Distribution: Overcoming Headwinds

Agent-based carriers still control a plurality of U.S. personal auto..

Alex Bodner
The Importance of Making the Claimant Feel at Ease During FNOL

First notice of loss is one of the most important parts of the claims..

Robert Lajdziak
Brand Image, Experience, and Growth: What it Takes to Win New Business

Consumers have greater access to information today about products, services,..

Kyle Schmitt
Ensuring Customer Communications are Aligned with Expectations

The following is the third excerpt from our upcoming post “Are personalized..

Robert Lajdziak
Do you have Life Insurance or an Annuity? Do you still remember why you bought it?

The Life Insurance and Annuities industries have some catching up to do in..

Dave Pieffer
Claims Communication: Managing to the “Right Mix”

Over the past decade insurance companies and the many service providers..

Kyle Schmitt
Aligning Customer Expectations with Underwriting Philosophy

The following is the second excerpt from our upcoming post “Are personalized..

Tom Super
States with the Most and Least Affordable Auto Insurance, and Which Carriers May Save You the Most

It’s not your imagination: Auto insurance is getting more expensive.

Kyle Schmitt
Do Customers Understand What Factors Set Insurance Rates? Should They?

The following is an excerpt from our upcoming post “Are personalized auto..

Colleen Cairns
Demand for Digital is Increasing among Small Commercial Customers

Small business owners are increasingly seeking fast and simple digital..

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