Do you really understand your wireless customers?
Take our quizzes to test your customer connection! And be sure to share your results on social media.
Releasing on July 14, 2022, this study measures critical factors that impact customer's perceptions of network quality performance, and identifies carriers strengths and weaknesses.
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2022 U.S. Wireless Customer Care Study, Volume 2
Releasing on July 28, 2022, this study analyzes the satisfaction with the entire customer care service experience from initial contact to problem resolution. The data collected provides a competitive benchmark to measure advocacy and loyalty, and identify key areas of improvement to set yourself apart from your competitors.
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Releasing on August 11, 2022, this study breaks down crucial interactions in the customer purchase experience which can help reveal trends that impact wireless retail performance and future purchase rates.
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