Scott Killingsworth

Scott Killingsworth

Posts by Scott Killingsworth

What Customers Say About Unresolved Calls
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What Customers Say About Unresolved Calls

Aug 27, 2024 4:22:10 PM 3 min read
Do More with Less in the Agent-Assisted Environment
Do More with Less in the Agent-Assisted Environment

Do More with Less in the Agent-Assisted Environment

Aug 29, 2023 9:00:00 AM 2 min read
7 Steps to Improving Human Performance
7 Steps to Improving Human Performance

7 Steps to Improving Human Performance

Jun 27, 2023 9:00:00 AM 4 min read
Three Best Practices for Engaging Your Most Critical Employees
Three Best Practices for Engaging Your Most Critical Employees

Three Best Practices for Engaging Your Most Critical Employees

May 31, 2023 9:00:00 AM 3 min read
How do I make the business case for CX?
How do I make the business case for CX?

How do I make the business case for CX?

Apr 28, 2023 9:02:32 AM 5 min read
Your Customers Expect Personalization. Is This Holding You Back?
call center

Your Customers Expect Personalization. Is This Holding You Back?

Mar 29, 2023 9:12:33 AM 4 min read
How to Improve on the Highest Weighted Driver of Customer Satisfaction
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How to Improve on the Highest Weighted Driver of Customer Satisfaction

Jan 30, 2023 8:13:12 AM 4 min read