Mark Miller

Mark Miller

Mark Miller leads the J.D. Power Global Customer Service Advisory and is responsible for thought leadership, solutions development, strategic alliances and client support. He leads customer service, technical support and sales performance improvement and certification initiatives for the company.

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Contact Center

Self-Service: Balancing Cost Savings and Satisfaction

Aug 23, 2024 8:29:27 AM 3 min read

Trend to Watch – And Address – for 2024 Strategic Planning

Customer Service

Trend to Watch – and Address – for 2024 Strategic Planning

Nov 29, 2023 11:42:51 AM 4 min read

Job One for Solving the Self-Service Dilemma

Customer Service

Job One for Solving the Self-Service Dilemma

Aug 29, 2023 8:30:00 AM 3 min read

Customer Service

Three Mistakes to Avoid in Retaining Top Customer Service Talent

Jul 26, 2023 8:45:00 AM 3 min read

Best Practices in Action: How to Drive Employee Engagement and Business Success

Customer Service

Best Practices in Action: How to Drive Employee Engagement and Business Success

May 31, 2023 7:30:00 AM 5 min read

Data Delivers a Warning on CX Strategy in the Chat GPT Age

Customer Service

Data Delivers a Warning on CX Strategy in the Chat GPT Age

Apr 28, 2023 9:04:54 AM 4 min read

customer

Customer Service

Drivers vs Influencers: Why you need to pay attention to both

Mar 29, 2023 8:51:28 AM 2 min read

3 Top Performer Leadership Engagement Practices

Trends to Watch

3 Top Performer Leadership Engagement Practices

Feb 28, 2023 9:45:40 AM 3 min read

Tech Support

Customer Service

There’s a New Top Driver of Customer Satisfaction for Global Software

Jan 30, 2023 8:13:18 AM 2 min read